Does your marketing make the prospect curious?

Posted by janinedavison on July 12, 2016

Ignorant and unaware

 

 

 

 

 

 

 

 

 

These days people are soo busy! So time-poor that they just don’t have time to do a lot of research when it comes to buying something. They are looking for short-cuts and ways to easily find what they want. And many business owners are making it hard for the buyers to do business with them without even realising it. Smart marketing makes people curious. It triggers their thoughts and helps them move forward to purchasing!

So here are some tips to helping your prospects become curious;

  1. Give – that’s right. Give in business and you shall receive. This is an oldie but a goody because it works!  You give away free info, they give you an email address. You like their Facebook page, they will like your page. You invite someone to something they will invite you to something. You help them, they help you. You look after them, they will refer you. People generally feel obligated to give, once they have received something.
  2. Stop Downloading – Yourself. I am talking about yourself. Stop downloading all your info. Stop posting about yourself. Stop bombarded people with you and your business. Downloading kills curiosity (and sales)
  3. Plug into your prospect to make them curious - How can you make someone curious to know more about what you do? The first thing is to stop downloading (like above) but the 2nd thing is to get inside their head. What things does your buyer need to “check off” in order to do business with you? what are their concerns, worries and needs? Why wouldn’t they do business with you. Pretend yo are a prospect to your own business. Would you do business with you?
  4. Reviews – Get other people to tell your market how good you are. Genuine and detailed reviews are gold. Get them on Facebook and Google and have a display book handy with your work in it together with a the client review for your face-to-face meetings. Gold decision making material right there!
  5. Repetition and Consistency – Stick to your brand, have a theme and stay true to how you work. The better that you are at this means the more people will find you when they are ready to buy. Business finds you when you nail this one!
  6. Compliments – No cheese here. Just genuine compliments! People are often quick to sledge, have an opinion and critique which gets you nowhere! Be nice, share, refer others without thinking about it. Be kind first. Share your market with others and offer help (not advice) People like being around nice people. This makes people more curious about you.

I work through the Buyer Journey with my clients and this starts with your prospect’s being “Ignorant and unaware” of your business. So in order for you to make a sale, you must learn how to make them “Curious” otherwise they just see your marketing and move on with their lives…

If you would like to know more about the Buyer Journey and other Sales and Marketing assistance to small business owners please go to www.businessschoolonline.com.au

Dedicated to your success,

Janine @ Exposure Coach

www.facebook.com/exposurecoach

Fun superhero

 

 

 

 

 

Are you jumping on the “Selfie” video bandwagon?

Posted by janinedavison on April 6, 2016

There’s a lot of Marketers out there, telling you that you should be making videos of yourself and putting them on Social Media. But seriously who’s watching them and what makes you think people want to know more about you?

janine blog pic

 

 

 

 

 

 

 

 

 

How annoying would Facebook be if everybody jumped onto the “Selfie-Video Bandwagon”? Imagine scrolling through post after post of peoples (often close-up) faces, shamelessly promoting themselves? Personally I think it can be quite damaging to your brand. After all, they say you make your first impression in just a few seconds right?

We can blame  the “I” generation for this barrage of  shameless self-promotion!  (And anyone who has a teenager will know exactly what I am talking about!)  The “I” generation thrives on social media with constant selfies and updates about their lives. It’s all about them! And this goes way-way beyond any news and special events. It’s those “everyday” posts about when they checked into the gym, the outfit they wore that day,  the pic of them and their dog waking up or they are just feeling like having a rant about the bad day they are having, so everyone cops a serve on Facebook. The list goes on and every little detail about their lives is out there for everyone to comment on. (And absolute fodder for Facebook trolls!)

These days the ”I” generation seems to now include what I call, “Facebook-Preneurs!” Some people in business who think their business is just so fantastic and MUST share every last detail with the general population on Facebook.  What they are doing, why they started, how long it took, how amazing it is to work from home, why they are the go-to person and why they are going places etc. All done as a selfie-video to promote themselves on Facebook!

When I see these videos, I often think to myself,  that I don’t even know you, so why would I want to listen to your life story or join your team, listen to your one hour podcast, book your seminar or buy your E-Book? And more importantly I think that you don’t know a single thing about me, so why are you just blanket-marketing yourself out there to anyone who hasn’t already pressed stop on Facebook auto play?

Think about this…

Have you every been to an event where you met someone and found them quite painful as all they did was talk about themselves?

If you just met someone in person would you download your life story on them?

Yet people think this is a good idea to promote their business on Facebook??

Here’s the thing; Yes you should absolutely have video promotion as part of your marketing campaign, but there are a few thing to remember here….

1. You need to INTERRUPT your market – but not with your face! Remember that making sales in your business is about having something, UNIQUE,  RELEVANT or IMPORTANT to your target market. No offence but your face probably isn’t it! (maybe some exemptions here for the Makeup and hair tutorials!)

2. Your consumer cares about themselves more than they care about you!

3. Stop talking about yourself. Focus on how your customers may be feeling prior to buying your product/service and address their needs and wants.

4. Demonstrate how you solve the problems they may be having, without talking about yourself.

5. Don’t use the word “I” as that is still talking about yourself!

6. If you haven’t got the hint yet…. Stop talking about yourself. The general population doesn’t care about you or your business, they only care about what’s in it for them!

Being able to promote your business without talking about yourself is a learned skill!

Something else to think about…..

You are 6 times more likely to get business from someone who has actually met you in person! So while you definitely need to have a great online presence, I can tell you from experience  that building meaningful, trust-based relationships through business networking in person is a far more powerful way to become the local expert rather than being another pop-up face on Facebook!

Learn how not to talk about yourself and make sales: www.businessschoolonline.com.au

Dedicated to your Success,

Janine @ExposureCoach

***Disclaimer: Please note that this is just my opinion as a Sales & Marketing Coach and you don’t have to agree with the content ***

 

 

 

Keep Up the Momentum

Posted by janinedavison on September 11, 2014

In the last post we talked about negotiating with your big fish and how to nurture and build on the relationships you are creating. Today we’ll talk about the power your fish has and how to utilize that for your benefit.

One of the most important aspects of this is to keep your cheerleader cheering. This refers to the ally you created in the company and who needs to stay loyal to you for you to continue a profitable partnership with your fish. You can keep your champion going by offering or doing a number of things to show appreciation. Some of these things are:

  • Share the limelight.
  • Help them thank their company with new products and services.
  • Emotionally connect them to your company.
  • Know when to leave them alone.
  • Keep your “family” happy.
  • Stay on the front lines.

Now that you have some ideas of how to build solid relationships, you need to seek out people to build these relationships with. These alliances will help you get bigger clients that stay with you forever. You can often get in the door by offering them something in exchange for something they need:

  1. Power
  2. Information
  3. Better work experience

These are all great ways to feed your alliance. You need to go into a relationship considering the things a big fish can offer you besides money. These can include:

  • The opportunity for your business to expand
  • The opportunity to learn from the experience and find ways to grow
  • The opportunity to improve your processes, systems and other means of doing business

These are some of the best ways to keep your alliances going strong and your partnerships fresh and content.

If you need help with any of these tactics, you can learn more about how to get all the great tools and resources that can help you every step of the way right here

Janine Davison 0450 882 778 or email janine@exposurecoach.com.au

 

The Perfect Bait

Posted by janinedavison on August 28, 2014

In the last post we talked about how to learn about your big fish and prepare for the first contact you’ll make with them. This first contact is essential to your success. You need to instill confidence in them. They need to know you can fulfill exactly what you are offering on time, at a good price and at the quality you promise.

Today we’ll actually go through the big approach and how to make that perfect first impression. Before you put together your approach plan, you need to choose with big fish you’re going after. Take a look at your notes and the research you’ve done about prospective fish. Then decide which one will be the easiest approach to start out with.

There are a series of things to go through in choosing which fish to start with. They are:

  • Position Your Business
  • Compile Your Hit List
  • Select the Best Target

Position Your Business

You need to position your business to make the first move by listing your revenue streams, id and list your operational procedures, where your fish is initially positioned, your big-customer research, and putting it all together.

Compile Your Hit List

Start with a list of all the companies you’ve been considering. Then narrow it down to the ones who know could use your products or services. Don’t overlook obvious choices, whether they are big or small. Even small companies could be big fish in the future.

Select the Best Target

Once you’ve got your list narrowed down, you need to decide which one is the best fish to start with. You need to consider a couple of things:

  • Which have the most purchasing resources to spend?
  • Does their company vision compliment yours?
  • What are their employee incentive programs as they relate to your products/services?
  • What’s the company’s real need for you?
  • Will the partnership lead you off-course?

Now you should have a target in mind to start with. It’s time to plan your approach and execute that plan.

Here’s the step-by-step plan to help you make a good first impression:

  1. Build and analyse your database. Divide your leads into three different categories: hot leads, great fits and secondary leads.
  2. Send out introductory mailings to your target to introduce yourself, your company, services, products, and vision. They need to be short, clean and concise.
  3. Follow up with your first phone call 2-3 days after they would have received the mailings. During the phone call find out whom you need to be speaking with in the future and try to set up a meet with the right person.
  4. Follow up your phone call with another mailing that thanks them for taking the time to speak with you and offer more details about your products/services. Use this letter and opportunity to set up a meeting to do a presentation.
  5. Follow up the letter with another phone call a couple of days after they would have received the letter. This phone call is to help you further develop your relationship with the prospective client. You should also be able to set up a presentation meeting with them.
  6. Call again a week later if they haven’t agreed to a meeting or presentation. Ask if they received your creative letter (the second one) and if they have a minute when you can stop by and introduce yourself in person.

Now, don’t be upset if you don’t seal the deal right away. Some people simply take a little longer to woo. This can all be a little intimidating at first, but when you know you are offering a quality product/service, you can’t go wrong.

Once you’ve gone through this process and make first contact (and hopefully a good first impression) it’s time to put your best face forward, which means sending the right salesperson to seal the deal.

If you need help putting together your approach and make a good first impression, try our FREE test drive to work with a coach and have access to a wealth of great resources and tools.

That’s all for now, and hope you enjoyed today’s blog.

Janine

Are You In The 1%

Posted by janinedavison on July 11, 2014

The Rule of 1% is simply defined as adding to your customer service one percent at a time.

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Before you can do this you must have your consistency perfected or it will never work. This one percent may seem small, but if you approach the vision for your company with baby steps, you will find a huge increase over a solid chunk of time. It’s not a sprint, it’s a marathon. Avoid doing too much at one or you’ll set yourself up for failure.

Think of the confidence you and your employees will have when you improve one percent each week. By the end of a year, you’ll have improved more than 50%!

While, rules and standards are necessary for growth, always be flexible with your best customers. Most retailers only allow a set number of items into a dressing room to reduce the risk of shoplifting, but it generally restricts the large percentage of people who are not stealing from you.

Flexibility is the key to what you deliver to your customers and consistency is the key to how you deliver it. The bottom line is customers rely on you to deliver what you promise.

If you spend too much on bulky advertising that promises more than you can deliver, even your best intentions will unravel quickly and you will fail.

Focus on your vision and baby steps to turn your satisfied customers into Raving Fans.

I hope you’ve learned something about good customer service and how it’s essential to your overall success.

If you need help with any of the steps we’ve gone through over the last four lessons try our FREE test drive and get access to some of the best resources, tools and coaches available.

In upcoming posts we’re going to explore strategies of bagging the big clients and keeping them.

Hope you had a prosperous week, and thanks for taking the time to read this.

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